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Madawaska Valley

News & Notices

Important Information - Water Meter Upgrade Program

Thursday, July 23, 2020

The Township Of Madawaska Valley will soon be conducting a water meter upgrade program to ensure the continued accuracy of your water bill. Neptune Technology Group has been contracted by the Township to upgrade the water meter at your property.

This is a mandatory program, in accordance with Township by-laws. Any homeowner who does not make arrangements to have their meter changed during this program may, subject to applicable legislation, have their water disconnected until such time as their meter upgrade has been completed. The upgrade procedure requires approximately 30-90 minutes to complete, during which time the water will be shut off for a brief period. There is no charge to the homeowner for the meter or the installation.

THE INSTALLATION PROCESS
In the coming weeks, you will receive notification in the mail from Neptune Technology Group containing information on how to book your appointment. If you are a tenant, please contact the building owner when you receive this information. Please do not contact Neptune until you have received the notice.

QUICK AND CONVENIENT
Appointments can be made to fit your schedule and installers will be available Monday – Friday from 8:00am to 8:00pm and also on Saturdays for the duration of the program

PRIOR TO THE INSTALLATION
Please ensure the area around the existing water meter is clear and accessible, and leave ample room for the technician to work. Your existing shut-off valve should be located where the water service comes into your house. Check your main water shut-off valve to make sure it is operable.

We look forward to your support and co-operation to make this program a success.